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How does it work - Relyfer.com - Relyfer

HOW IT WORKS

busca traslados

SEARCH YOUR TRANSFER

Search the transfer you need for your travel easy and fast.
elige tu traslado

CUSTOMIZE IT

Fill the data and complete your transfer with extra stops and other extras.
paga online tu traslado

PAT HOW YOU WANT

Choose the payment method that best suits you and pay in 3 clicks without commissions.

DO YOU HAVE
ANY DOUBT?

FAQs

Can I book a transfer to an airport, cruise port or train station that is not listed on your website?

Yes you can book a transfer to any destination not listed, for it you can email us at info@relyfer.com or whatsapp with us +34 7 222 9 333 5 and we will add the destination as soon as possible.

What is a shuttle transfer?

Is a transfer provided by our partners all over the world with other passengers that are not in your group. This allows us to reduce the prices.

What is a private transfer?

Relyfer.com offers private transfers, this means that you are the only ones using the car.

Where will I be dropped off?

At the destination you request.

Will anyone else be travelling in the vehicle I book?

Not if it is a private transfer, only if it is a shuttle one.

What luggage entitlement will I have?

The vehicle may have up to the bags allowed for the vehicle capacity with a maximum of 158cm per bag combined.

Are child seats available to book and from what age?

Yes, our partners’ child booster seats are suitable for children weighing 15-36 kilos, and it is for kids between 4-11 years approx. Baby seats are suitable for toddlers weighing 9-18kg (approx.9 months to 4 years). Although we will try our best to provide your seats preferences, there may be some cases such as in a vehicle substition where it may not be offered and we will not be able to provide the seats.

Is it mandatory to book a child seat in my transfer?

In the majority of countries it is not mandatory to have child seats, however we strongly recommend to book it as depending on the country and the route it may be mandatory. Our local partners know the law and check for every route if it is mandatory and they contact us, however even if it is not mandatory we do recommend all our customers to book them. If you have not booked any but it is mandatory we will immediately contact you. Relyfer.com always requires their partners to respect the national law according to each vehicle rules.

How can I contact Relyfer.com?

There are many ways to contact Relyfer.com, you can write us an email to info@relyfer.com, calling us at any number available on the contact area and you can chat with us through Facebook, Twitter and clicking on the Help Button at the bottom of this page. You can contact us 24h a day, 7 day per week all year long.

I can’t find the destination I am looking for. Can you provide me with a price/transfer anyway?

Yes, you can email us at info@relyfer.com and we will search for the price and offer you the transfer as soon as possible.

When should I book?

We do guarantee to offer transfer services throughout the year and our partners are able to perform your booking whenever you book. However we do recommend you to book the transfer as soon as possible in order to have the guarantee you will have availability and that your price does not increase as they do vary during seasons and years.

How can I indicate more than one flight number on my booking?

You should add them all in the box and we will pass it to our partner in order to monitor the flights. Please note that in this case you will be picked up when all flights are landed.

How can I pay for my booking?

There are many options to complete the payment, such as Bitcoin, Sofort Banking (online transfers) and Paypal.

Do you charge extra for debit or credit card payments?

We do not charge any extra.

Which cards do you accept?

All kind of cards are accepted

How do I know my card and personal details are safe?

We do not store any bank details, as we do take payments through secure platforms such as Paypal and Sofort Banking that guarantee that your card details will be stored in secure files.

My company requires an invoice, can you supply one?

Sure, just send us an email at info@relyfer.com and we will issue it in not more than 7 days.

How do I earn commission for my Travel Agency bookings?

Just send us an email at info@relyfer.com and we will contact you in 24h with all the information to complete bookings through our website.

My payment confirmation and/or booking voucher haven't arrived by email. What should I do?

Send us an email or contact with us through Chat or Whatsapp informing about this issue and we will correct it as soon as possible. If the payment has been processed, no worries! We will have your booking stored.

What happens if I entered the wrong transfer details while booking online?

In this case you do not have to worry, just contact us as soon as you notice the issue and we will make sure we change it and inform our partner in destination immediately.

Where will I meet the driver when I arrive?

The driver will be waiting for you at the arrivals hall with a sign of Relyfer.com or your name on it. If there may be another pickup place in your destination we would contact you in order to inform about the correct pickup place.

What happens if I can't locate my driver?

Please call us as soon as possible on our Emergency Line in order to make it possible for you to find the driver.

What happens if my flight, train or ship is delayed?

We will monitor it and pick you up at the correct time, however it is always better that you make sure you inform us in order to have the correct information as Internet is not always updated!

My transportation details have changed. Can I reschedule my transfer?

In this case just contact us and we will try our best to amend it, however if the transfer takes place in more than 48h it won’t be a problem and you won’t be charged (as far as the destination is the same).

My group size has changed. Can I choose another vehicle?

Sure, just contact us and we will assist you.

How can I cancel my booking?

Contacting us immediately and waiting for our confirmation as no bookings are canceled til you get the confirmation in written from our staff.

How do I get a receipt?

Sending us an email at info@relyfer.com and we will issue it with your details.

I left an item of luggage in the vehicle. How do I get it back?

Please contact us as soon as it happens so that we are able to contact our partner providing the service and making it possible for both to get it delivered / received.

I have some comments or suggestions to make, who should I contact?

Contact us through any method, we do recommend you whatsapp!

How can I apply my credit note?

Just calling us or writing us at info@relyfer.com.

I have booked with you in the past. Can I get a discount on a future transfer?

Sure you can! Contact us and we will honour your fidelity.